Refund policy

Return & Refund Policy – Luxera Bags

At Luxera Bags, customer satisfaction is important to us. We offer a 30-day Return & Refund Policy on eligible orders to ensure a fair and transparent shopping experience.

⏳ Policy Duration
Return, refund, or exchange requests must be submitted within 30 days of the purchase date. Requests made after this period will not be eligible.

✅ Eligible for Return or Refund
You may request a return or refund if your order meets one of the following conditions:

  • You received an incorrect item
  • The product is defective
  • The item was damaged during shipping (customers may choose a free replacement or a refund)
  • Evidence of product tampering

⚠️ Please Note:

  • Returns or refunds are not accepted for change-of-mind purchases.
  • A 25% restocking fee applies to all approved returns.
  • Return shipping costs are the responsibility of the customer.
  • If an order is canceled or a refund is requested for any reason, a 5% transaction fee will be deducted from the refund amount.

💳 Refunds (If Applicable)
Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method and processed within the standard payment provider timeframe.

🔄 Exchange Policy
We only replace items if they are defective or damaged. To request an exchange for the same item:

  • Email us at theluxerabags@gmail.com
  • Wait for confirmation from our support team
  • We will provide the return address and next steps for your exchange

⏰ Late or Missing Refunds
If you have not received your refund yet, please:

  • Check your bank account statement
  • Contact your credit card company (processing times may vary)
  • Contact your bank for further confirmation

If you have completed these steps and still have not received your refund, please contact us at theluxerabags@gmail.com.

🛍️ Sale Items
Sale items are also eligible for refunds if they meet the conditions outlined in this policy.

📩 Need Help?
For any questions regarding returns, refunds, or exchanges, please contact us at:
📧 theluxerabags@gmail.com

Thank you for shopping with Luxera Bags. We appreciate your trust and are always here to help.